Frequently Asked Questions (FAQs)

We recommend having your carpets professionally cleaned at least once every 12 to 18 months, depending on foot traffic and other factors like pets and children. High-traffic areas or homes with pets may require more frequent cleaning to maintain cleanliness and prolong the life of your carpets. Regular professional cleaning helps remove deep-seated dirt, allergens, and bacteria that regular vacuuming can't eliminate.

Steam cleaning (also known as hot water extraction) uses high-temperature water and a cleaning solution to deeply penetrate carpet fibers, removing dirt, allergens, and stains. This method is ideal for deep cleaning and improving indoor air quality. Dry cleaning, on the other hand, uses minimal moisture and is perfect for quick cleaning and faster drying times. It’s ideal for high-traffic areas and light maintenance.

Yes! At Wollongong Carpet Cleaning Pro, we use eco-friendly, non-toxic, and biodegradable cleaning products that are safe for both children and pets. Our products are tough on stains but gentle on the environment, ensuring a healthy home or business after every clean.

The drying time depends on the method used. Steam cleaning generally takes about 6 to 12 hours to fully dry, while dry cleaning can have your carpets ready for use within 1 to 2 hours. Factors like humidity, ventilation, and the type of carpet can also influence drying times. We recommend proper airflow and ventilation to speed up the drying process.

Absolutely! We specialize in removing even the most stubborn stains, including wine, coffee, pet accidents, and more. Our advanced stain removal techniques are tailored to the type of stain and carpet material, ensuring effective treatment without damaging your carpets. The sooner we treat a stain, the better the results!

Yes, we do! In addition to carpet cleaning, we offer professional upholstery and mattress cleaning services. Our cleaning methods are designed to remove dirt, stains, and allergens from your furniture and mattresses, leaving them fresh, clean, and revitalized. This service is perfect for extending the life of your furnishings and improving indoor air quality.

The best cleaning method depends on your specific needs. If your carpets are heavily soiled or stained, steam cleaning is the most effective option for a deep, thorough clean. If you need quick maintenance or have a high-traffic area, dry cleaning may be more suitable due to its fast drying time. We offer personalized consultations to help you choose the right method for your carpets.

Yes, we proudly offer both residential and commercial carpet cleaning services. Whether it’s your home, office, retail space, or any other commercial property, we have the experience and equipment to handle projects of all sizes. Our team is flexible and can work around your schedule to minimize disruption to your business operations.

Yes, professional carpet cleaning is highly effective in reducing allergens like dust mites, pet dander, and pollen that can become trapped in your carpet fibers. By removing these allergens through deep cleaning, we help improve indoor air quality and create a healthier environment, especially for allergy sufferers.